The Challenge
A European tech firm running its support team from three countries was bleeding efficiency and customer trust. Average response time: 11 hours. Satisfaction rate: barely 60%.
Enter alnaya csp llc.
Instead of offering a cookie-cutter BPO plan, they audited the entire workflow — from ticket triage to language mapping.
The Solution
Centralized communication through Dubai-based contact centre.
Introduced 24/7 multilingual agents for Tier 1 queries.
Integrated live data dashboards for real-time tracking.
The Result
Within 60 days:
Response time dropped to 3.8 hours.
Customer satisfaction rose to 91%.
Operational cost cut by 28%.
The client now refers to alnaya csp llc as “the engine behind our brand voice.”
Numbers aside, the real impact was clarity. Everything finally worked as promised — because someone in Dubai understood that outsourcing is really about ownership.
