From Chaos to Clarity – How Alnaya CSP LLC Transformed a Global Outsourcing Operation
The ChallengeA European tech firm running its support team from three countries was bleeding efficiency and customer trust. Average response time: 11 hours. Satisfaction rate: barely 60%. Enter alnaya csp llc. Instead of offering a cookie-cutter BPO plan, they audited the entire workflow — from ticket triage to language mapping. The Solution Centralized communication through […]









